![]() In this case, change the Boot Server setting to Custom+Opt66, click Save, and allow the device to restart. Note: On some devices, the default Boot Server setting on the device is Static. Allow the phone several minutes to restart and attempt to obtain the proper configuration.In the Boot Server field, select Static (default is Custom+Opt66).Click Settings > Provisioning Server > DHCP Menu.(Refer to manufacurer’s documentation for detailed guidance on accessing the phone’s web GUI.) Using the phone’s IP address and a computer on the same network as the phone, open a web browser and access the phone’s web interface (GUI).To change the phone’s Boot Server setting Setting this option to Static may help in resolving this error. SoundPoint IP 335 Comes With: SoundPoint IP 335 console Handset with handset cord Base stand Network (LAN) cable Quick Start Guide Product registration card Size 6.7 in x 5.7 in x 6.9 in x 1.4 in (17 cm x 14.5 cm x 17.5 cm x 3.5 cm) Weight Phone weight: 1.37 lb (0. The phone tries to contact the boot server in order to download firmware and configuration files. Once logged into the Polycom phone's web UI go to the Lines section at the top -> Line 1 and fill out the following fields as follows: Display Name: SIP Extension Number Address: SIP Extension Number Authentication User ID: SIP Extension Number Authentication Password: Phone-Password from above (not the numeric/voicemail password). Upon restart, activate as normal if required.There are four configuration files, three systems files, and one language customization directory provided with firmware release SIP 3.1 or later: 000000000000. Exit the Menu and wait for the device to save and reboot. If you are configuring your SoundPoint IP or SoundStation IP phone to be provisioned from a boot server, locate the files provided by Polycom in the firmware distribution.In the Secondary (or Alternate) DNS Server field, enter 8.8.4.4.In the Primary DNS Server field, enter 8.8.8.8.Select Admin Settings > Network Config.On the phone, go to Menu > Settings > Advanced.Changing the DNS settings on the phone may resolve this error. DNS settings on the device can override DNS settings on the router. ![]() It is possible that a problem with the router is preventing the device from communicating with the server. Give the phone several minutes to start back up and reaquire its configuration.Unplug the phone from its power source.Power cycling the phone will allow it to redownload the proper configuration in full and help correct this issue. ![]() This can manifest in problems both in the phone setup and the system back end. My Polycom desk phone cannot activate or get service, and the screen reads Line Unregistered.Ī hiccup during the device provisioning process may have resulted in incorrect information being pushed to the phone. ![]()
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