You ordered and paid for a package, and your project has been completed, uploaded, and sent successfully.You ordered and paid for a package, received your first file(s), revisions, and confirmed you are satisfied with the project or asked to proceed to approval.The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to continue. You will receive a 50% refund or credit of the total package price. You ordered and paid for a package, received your first file(s) but do not wish to proceed with the project for any reason.You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinders completing the project in a timely and professional manner. After 30 days, we may opt to automatically refund your payment. This includes not providing us with the session files or required project materials and your project has not begun. You ordered and paid for a service but did not use the service within 30 days of the payment date.If you are unsatisfied with our service or results, we are willing to make changes and adjustments free of charge to fulfill the project in good faith. Your project is important to us and we believe in keeping our Customers satisfied. With this aspect, orders can not be physically returned or exchanged after being downloaded by the Customer. online services are electronic non-physical or irreversible goods. This also ensures the best quality service to our customers.ĭidn’t get your question answered? Visit the FAQ page Since every project is different, we want to make sure you get exactly what is needed and you feel comfortable. Q: Why are quote options available and not purchases on this website?Ī: We believe in evaluating your project to get to know your needs and vision first. Q: Can you mix my project for different formats?Ī: Yes, we can tailor your project to any sound spec needed for final delivery. Q: When does my project start for the turnaround time?Ī: Your project date starts once you have approved your quote, a payment has been made and all the projects files have been received. Can I submit my files again?Ī: Yes, this would count towards your complimentary revisions. Q: I made an edit to my project after submitting it. Q: After I have submitted my online project quote, what’s next?Ī: Upon placing your quote, a TravSonic representative will contact you to discuss your potential project and customize your package further. This is a no-obligation quote and does not enter you into a contract or payment. If you wish to make a different payment method, it can be arranged.Ī: Quotes are valid for 30 days from the issue date. Q: How do I pay once I approved an estimate?Ī: We will send you an invoice via email to make a secure payment online. Once we feel confident that the project can be fulfilled and you approve the estimate, a payment is required. We believe in first giving a free evaluation of your project. Q: When I select a quote, do I have to purchase?Ī: No, the quote process is to get an approved estimate. You now have the leisure of starting your project today and paying overtime. Just pay your first installment upon your purchase of $500 or more ($2000 limit per project). Q: Do you offer customer financing for installment payments?Ī: Yes, TravSonic offers financing through Afterpay. Each revision can consist of multiple edit lists and not just one edit. Completion: Upon approval, you will get the final high-quality wav file.Start Project: Within 2 to 15 days ( depending on the selected package), we’ll send you an audio mix for review.Send your prepared audio file(s) to or use the project upload form.Approve your estimate and make the payment.Complementary project evaluation to discuss your project with us in detail.Select your package and customize it with optional upgrades and complete the free 30-day estimate checkout process.
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