![]() ![]() provides SSL certificate in their transactions, issued and certified by DigiCert and / or Cloudfare as a measure to ensure maximum security. ![]() Will be taken on the date stated during the booking process.ĭifferent Travel S.L.U. If the payment gateway shows the amount EUR 0 it means the system is going to validate your card. On the date stated during the booking process. If you don't have it, you'll need to contact your bank/card issuer company. You'll also be required to provide an authentication password/code for If you choose to pay by card you'll be redirected to our secure payment gateway where you'll Then contact the insurance company within 7 days of the coveredĬause taking place, in order to arrange for the refund of the cost incurred. If you need to cancel your booking for a reason listed in the policy coverage you need to contact Īs soon as possible to request the cancellation. The amount paid for the insurance is not refundable under any circumstancesĪnd it cannot be cancelled nor can any amendments be made to it. The holiday cancellation insurance must be purchased at the time of making your booking and the payment will be ![]() To see the price and a link to the terms and conditions. When booking online you’ll see the option to add holiday cancellation insure to your booking. Do you offer any holiday cancellation insurance? The property can automatically cancel the booking and charge the fee stated in the cancellation policy. Showing up by 6pm without having previously informed of the late arrival a no-show. What is a no-show and from what time does it apply?Ī no-show means not showing up at the booked accommodation on the date. Non-refundable bookings and special offers don’t allow any amendments or cancellation as their price is usuallyĬancelling or amending a non-refundable booking implies 100% of the cancellation fee. In these cases takes no payments and, therefore, makes no Out whether it’s possible and what the price would be.įor bookings that are payable to the hotel, the conditions that each property sets must beĬhecked during the booking process. If you would like to extend your stay once you’ve already checked in, contact us and we’ll find Should the property tell you they won’t be billing those nights, you should ask for this in writing and forward In case of early departure, there is no guarantee that the nights not used will be refunded. Possible changes will be the ones valid at the moment of processing the amendment. Can I extend or shorten my stay once I’ve already checked in?Īmendments are always subject to the tour operator and property’s availability. ![]() Non-refundable bookings and special offers may have different cancellationĬonditions. Website or calling us on +44 (0) 2 during our opening hours. You can do so from the ‘My Bookings’ section on our You can find this information on your voucher and in the confirmation email you In the event of cancelling or amending after this date the fee stated in theĬancellation policy will apply. Paid for and the cancellation or amendment means the new price is lower than the original one, we’ll refund theĭifference within 48 hours. No fees apply to cancellations or amendments made before that date. Cancellations and amendments How much does it cost to cancel or amend a booking? Until when can I cancel or amend a booking free ofĮach booking has a cancellation policy where it states the date up to which you can cancel or amend it free ofĬharge. However, we always do our best to achieve the best outcome. Requesting an urgent amendment or cancellation doesn’t imply that it is possible to carry it out nor that noįees apply. If it’s not an urgent matter, we'll contact you back during our usual opening You can communicate the incident by phone or through the 'My Bookings' section on our website and we’llĬontact you as soon as possible. What do I do if I urgently need to manage my booking (amend, cancel.) out of ’s office hours?Īt we strive to give the best service to our customers, which is why we offer aĢ4/7 emergency service, 365 days a year. Personalised service, both through our website and over the phone. Urgent matter, we’ll contact you back during our usual opening hours.īehind you’ll find a friendly and professional team who will offer you a Us of any incident by phone or through the website and we’ll contact you as soon as possible. Outside office hours and on bank holidays we offer a 24 hour emergency service. From there you can either access your bookings to manage them or you can contact us You can reach us from the ‘Customer Support’ section on our ![]()
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